Bio

An IT professional with hands-on experience in team leadership and process management aimed at ensuring optimal service operation, quality and cost. Fosters a strong culture of engagement, customer centricity and accountability in a dynamic and complex business environment. A people-oriented result-driven leader with extensive background in back-end and front-end service support. Currently responsible for Global Cloud Infrastructure Delivery SaaS and PaaS Cloud Operations. Analytics & Intelligent technologies and Core Cloud Operations teams are focused on ensuring high availability and smooth service operations within incident, change and problem management ITIL standards for a wide range of SAP’s cloud applications and the Business technology platform.